Everything guests actually ask us, answered the way we’d answer on the phone. Can’t find yours? Call (312) 241-8162. A human picks up, 8a–10p ET.
Good questions, honest answers
How far are Storybook villas from Disney World?
Our villas sit in ChampionsGate, Kissimmee and the resort corridor just west of Walt Disney World®, so most park mornings are a 15–25 minute drive. Universal and Epic Universe run about 30 minutes up I-4, SeaWorld about 25.
Why book direct instead of Airbnb or Vrbo?
Same villa, same dates, no platform service fee, typically about 14% back in your budget, plus our best-rate guarantee and a local human on the phone. The savings calculator on the home page shows the math per stay.
Are the themed rooms really like the photos and films?
Yes. Every themed suite is hand-built with custom beds and murals, and each villa’s film is shot in the actual home. The films exist precisely so you can “walk” the villa before booking. Watch them here.
What's included in every villa?
A private screened pool, full kitchen, washer & dryer, fast Wi-Fi, free parking, towels and linens, and a game room or arcade in nearly every home. Specific amenities are listed on each villa’s page.
Can we heat the pool?
Yes. Seasonal pool heat is available on every villa as an add-on (rates confirmed at booking; allow ~24 hours to reach full temperature in winter). Summer pools sit comfortably in the mid-80s without it.
What's the cancellation policy?
Your exact cancellation terms are shown on your quote and printed on every confirmation before you pay, so you always see the refund window for your dates before you commit. Three-night minimum on most villas.
How does check-in work?
No front desk, no key pickup: your door code activates at check-in time after a completed pre-arrival inspection, and your arrival text includes the community gate code and villa details.
Do the villas work for large or multi-family groups?
Very much so. The collection runs from cozy 3-bedroom suites to 9-bedroom flagships sleeping 22–24, and several villas sit minutes apart for multi-villa reunions. Filter by group size on the villas page.
Can groceries be delivered before or during our stay?
Yes. Instacart, Shipt and Walmart all deliver to our gated communities daily. Add the gate code from your arrival text to the delivery notes. Nearest stores per community are mapped in the essentials guide.
Where should we buy park tickets?
From the parks directly or an authorized reseller (Undercover Tourist, Boardwalk Ticketing, Tripster, Get Away Today, AAA, Sam’s Club), never a discount booth. Full honest math in the tickets guide.
Do you provide cribs, high chairs or pool fences?
Most villas include a pack-and-play and high chair, and pool safety fencing is available, so tell us ages when you book and we’ll confirm your villa’s setup and arrange anything missing.
Are the villas suitable for guests with mobility needs?
Several villas offer first-floor primary suites and step-free entries. Call us with your needs and we’ll match you honestly to the right home rather than guessing.
Is there a minimum age to book?
The booking guest must be 25+, and family groups are our specialty. We screen every reservation, and it’s part of how we keep the homes flagship-grade.
What if something breaks during our stay?
Call or text the guest line and our local team handles it. We’re fifteen minutes away, not a call center. Every home is inspected before arrival, and we’d rather fix a small thing at 8pm than hear about it in a review.