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Storybook Vacation Homes
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Concierge

Your personal concierge, making every moment unforgettable

A private chef on Thursday. A princess at the door on Saturday morning. The fridge already full when you land. Tell us what you are picturing and we will arrange it.

Request concierge assistance

The part of the trip nobody has time to plan

You booked the villa months ago. The park tickets took an evening. Then it is the week before you fly and somebody asks what you are doing about dinner on the first night, whether there is a cake for the birthday, and how eight people get to the airport at 5am.

That is our job. We live fifteen minutes from the villa, we know which chef is worth booking and which tour is not, and we have done this for hundreds of families in this corridor.

What we can arrange

Ask for anything on this list

And plenty that is not. If we cannot do something, we will tell you straight away rather than let it sit.

A villa kitchen island set with a catered spread, flowers and chilled champagne

Dining & culinary

The kitchen is one of the best rooms in the house, and you should not have to cook in it. We book chefs who come to you, and we make sure the fridge is full before you walk through the door.

  • A private chef for one dinner or the whole week
  • Groceries delivered and put away before arrival
  • Restaurant reservations, including the ones that book out
  • Grazing boards, a bartender for the evening, morning coffee service
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A canopied bed in a themed Storybook villa suite, dressed for a celebration

Family & special occasions

Birthdays, anniversaries, proposals, and the ordinary Tuesday you decide to make enormous. This is the part guests remember, and it is the part that is hardest to organise from another time zone.

  • Costumed character visits, princess or superhero, at the villa
  • Character breakfast bookings coordinated around your park days
  • Cakes, balloons and the room decorated before you get back
  • A fireworks-viewing setup on the pool deck, blankets and all
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Aerial view across the resort corridor toward the Orlando attractions

Activities & excursions

We live fifteen minutes away, so the recommendations are ours rather than a list scraped off a review site. We will also tell you when something is not worth the drive.

  • Park tickets, tee times, airboat trips and day tours
  • Airport transfers and private transportation
  • In-villa massage and wellness treatments
  • An itinerary built around your dates, free of charge
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A bright, tidy open-plan living and dining room in a Storybook villa

Home & convenience

The unglamorous things that decide whether a long stay stays comfortable. Ask early and most of them are arranged before you notice you needed them.

  • Mid-stay cleaning and fresh linens
  • Cribs, high chairs and pool safety fencing
  • Event setup for a party at the villa
  • Anything else: ask, and we will tell you honestly if we can
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How it works

Four steps, and three of them are ours

01

Book your villa

Every Storybook stay includes concierge access. There is nothing to add at checkout and nothing to upgrade to.

02

Tell us what you are picturing

Send the request below, or call. It does not need to be a finished plan. "Somebody's turning six and we want it to feel special" is plenty to start with.

03

We handle the details

We book it, confirm it, and send you the costs in writing before anything is committed. If we think something is not worth it, we say so.

04

Enjoy the part you came for

It is set up and waiting when you arrive. If something needs fixing during the stay, the same team answers the phone.

Where it all happens

Every villa comes with the same desk

Request concierge assistance

Tell us what you are picturing

It does not need to be a finished plan. Your dates, who is travelling and the occasion is enough for us to come back with options.

  • No cost to ask, and no obligation to book
  • Every price confirmed in writing first
  • A local team, 8a to 10p ET daily
Text messages (optional)

By submitting this form you agree to our Privacy Policy and Terms and Conditions, and to be contacted about your request. We will only send text messages if you check a box above.

Good questions, honest answers

Does the concierge service cost extra?
No. Concierge access is included with every Storybook stay, and planning, recommendations and booking are free. You pay only for what you actually book, at the provider's price, and we send you those costs in writing before anything is confirmed.
How far ahead should I ask?
Two weeks is comfortable for most things. Private chefs, character visits and anything on a holiday weekend book up further out, so ask as soon as your dates are set. Same-week requests are often still possible; call rather than email if you are close to arrival.
Can you arrange a character visit at the villa?
Yes. We work with local entertainers who visit in costume, princess or superhero, for birthdays and celebrations. They are independent performers rather than anyone affiliated with a theme park, which we mention plainly so nobody is surprised.
What if I do not know what I want yet?
That is the normal starting point. Tell us who is travelling, what the occasion is and roughly what you want the week to feel like, and we will come back with options at a few price points. There is no obligation to book any of them.
Can you help once we have already arrived?
Yes. The same desk answers during your stay, 8a to 10p ET daily, for restaurant bookings, mid-stay cleaning, a last-minute sitter or anything that needs fixing.